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At Jigsaw, we provide round-the-clock care services in ​our nurturing homes across Lancashire, dedicated to ​assisting children and young individuals from various ​backgrounds. Our fulfilment stems from building ​connections, offering support, and guiding children on ​their developmental path to boost their confidence and ​involvement in their lives.

Our devoted staff play a vital role in children's lives by ​teaching life skills, celebrating achievements, and ​establishing routines and responsibilities akin to a family ​setting.

Our goal is to create a safe space where children can ​address their needs effectively and thrive. Our support ​workers undergo comprehensive training and can offer ​therapeutic support when needed.

We are committed to working closely with our children to ​ensure a bright and promising future for each of them.

Edge of Care

The edge of care service uses a trauma informed approach to support children and families ​to gain the necessary skills, knowledge, and awareness to live more independently in their ​communities, and raise their children to have a secure, healthy and happy childhood. When ​action can be taken early enough, many issues can be dealt with swiftly and before they ​have potentially escalated. Our offer looks to support families who are struggling to cope ​with challenging behaviours, family conflicts and similar issues. We work directly with ​families using a strengths-based model. This ensures achievements are celebrated and ​developed. We will ensure the support plan we develop is tailored to their specific needs to ​strengthen the family unit. We aim to support children with development, socialisation skills ​and adverse childhood experiences. We will work with the social worker in delivering ​focussed and robust interventions accessing parenting capability and capacity to change.

The core philosophy of Jigsaw Children’s Homes is to establish a ​centre of excellence dedicated to offering the highest standard of ​care to the local children of Lancashire. Our fundamental belief is ​that every child deserves a supportive and empowering ​environment to blossom. Our mission is to craft a transformative ​setting where children not only discover safety but also embark on ​a journey of personal development and empowerment. Our ​strategy is underpinned by a set of key principles that drive the ​desired outcomes. We prioritize cultivating an environment of ​respect, empathy, and cooperation within our children's home. Our ​philosophy centres around valuing each child as a unique ​individual with untapped potential, regardless of their past ​experiences. We are committed to nurturing a familial atmosphere ​where children can recover, learn, and prosper, surrounded by ​caring adults who prioritize their well-being.

Every day, we are enthusiastic about positively impacting the youth by ​ensuring their safety, enriching their lives, and providing them with essential ​education and life skills for a better tomorrow.

Our devoted team embodies compassion, resilience, and a profound ​understanding of the hurdles young individuals face. They are dedicated to ​making a significant difference in their lives.

We value mutual support, foster a culture of transparency and honesty, and ​actively listen to one another. Understanding the dynamic nature of our ​work, we are ready to tackle any challenges that may come our way.

Our outstanding team of support workers, care staff, and managers is ​committed to engaging, motivating, and empowering our children and ​young people with confidence and valuable life skills.

Our ​Values

A child-centred approach promoting equality Celebrating ​diversity Respectful of individuals Preserving confidentiality & ​ensuring safety Independent and impartial

Ofsted Approved

If you need to contact us for any reason, our ​contact details are listed and we will respond ​to you promptly.

274a Whalley Road,

Clayton le Moors

BB5 5HE

Privacy Notice

Jigsaw Children’s Homes Ltd is our trading name registered at 274a Whalley Road, Clayton le Moors, BB5 5HE.

This privacy and data protection policy lets you know what happens to any personal data that you give to us, or any that we may collect from or about you in carrying out our duties. It applies to all products and services, and ​instances where we collect your personal data. Jigsaw Children’s Homes are fully committed to handling personal information in accordance with data protection legislation and best data handling practices. This means that your ​personal information will be: Processed lawfully, fairly and in a transparent manner, collected for specified, explicit and legitimate purposes, only collected so far as required for our lawful purposes, as accurate and up to date as ​possible, retained for a reasonable period in accordance with retention policies, processed in a manner which ensures an appropriate level of security. Whether through this notice or otherwise, we hope to ensure that everyone has ​a good understanding of why Jigsaw Children’s Homes process personal information and where we do, the rights that they may have.

To provide contracted services with clients we need to process personal data to improve our customer experience, target services and our offering to the appropriate market, allocate resource, undertake market analysis and help ​review business objectives. Like most organisations that handle personal information, there are various ways in which Jigsaw Children’s Homes collect information from and about the people we deal with. This includes, from you ​directly, and from other colleagues within your company via email and written correspondence, telephone discussions and at face-to-face meetings and information that is generate about you when you engage with our services. ​We also collect information from other sources such as Companies House, HMRC, DWP, publicly available directories and information (for example telephone directory, social media, internet and news articles.

We use your personal date, including any of the personal data listed above, for the following. Assessing feasibility of working with you either as a client or service provider, the most appropriate services for your business, the price, ​the risk of doing so, the availability of your payment method and the terms. We manage all aspects of the services delivered to you, we improve the operation of our business and that of our business partners, to follow guidance ​and best practice under the change to rules of government and regulatory bodies, for management and auditing of our business operations including accounting, to monitor and to keep records of our communications with you, to ​comply with legal regulatory obligations, requirement and guidance, to provide insight and analysis of our customers both for ourselves and business partners so we can improve service offering, to share information as needed ​with service providers as part of providing and administering our services or operating our business.

The legal basis for our processing of personal information for contractual purposes and legitimate interest.

If we need to share your personal information with third parties is to run our business or comply with any legal and/or regulatory obligations, we could share case studies of work undertaken for you to increase awareness of the ​services that Jigsaw Ltd provide. We we process your personal information in pursuit of our legitimate interests, you have the right to object to us using your personal information for the above purposes. If you wish to object to any ​of the above processing, please contact us on admin@jigsaw-ltd.co.uk.

Some of the processing activities set out above may require us to share personal information with third parties. Whenever we share personal data, we take all reasonable steps to ensure it will be handled appropriately and ​securely by the third party. The following is a list of the main third parties with whom Jigsaw Ltd might share personal information. These include HMRC, IDM etc, the bank, software providers (Microsoft Office, Microsoft Outlook, ​Google Analytics, LinkedIn etc).

Unless we explain otherwise to you, we will hold your personal information for as long as we have reasonable business needs, for as long as we provide services to you, for as long as someone could put a claim against us and for ​retention periods in line with legal and regulatory requirements or guidance. Personal information is mainly processed by us as our registered address, our operating address is 274a Whalley Road, Clayton le Moors, BB5 5HE. To ​allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but never without first ensuring they are compliant with GDPR.

List of rights that all individuals have under data protection laws include, access to your information- you have the right to request a copy of the personal information that Jigsaw Ltd holds to correct your information. We want to ​ensure that personal information is accurate, complete and up-to-date. You have a right to deletion of information- to ask Jigsaw Ltd to delete any personal information about you were you consider that we no longer require ​information for which it was obtained. Jigsaw uses your information with consent and you can withdraw consent by emailing on above email address.

Jigsaw Children’s Homes use of your personal information is contrary to law or our other legal obligations.

Objecting to how we may use your information – you have the right at any time to require Jigsaw Children’s Homes to stop using your personal information for direct marketing purposes.

Restricting how we may use your information – in some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information ​about you that we hold or assessing the validity of any objection you have made to Jigsaw Children’s Homes use of your information. The right might also apply if we no longer have a basis for using your personal information, but ​you don’t want us to delete the data. Where this right is validly exercised, Jigsaw Children’s Homes may only use the relevant personal information with your consent, for legal claims, or where there are other public interest ​grounds to do so.

Withdrawing consent using your information – where we use your personal information with your consent, you may withdraw that consent at any time, and we will stop using your personal information for the purpose(s) for which ​consent was given.

Please contact Jigsaw Children’s Homes by admin@jigsaw-ltd.co.uk or in writing to our office at 274a Whalley Road, Clayton le Moors if you wish to exercise any of these rights.

Changes to this policy

Jigsaw Children’s Homes keep this notice under regular review and clients will be contacted with notice of any changes to this policy. Paper copies of the privacy statement may also be obtained by emailing admin@jigsaw-ltd.co.uk ​or in writing to our office at 274a Whalley Road, Clayton le Moors, BB5 5HE.

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